Is the number of chances for a defect to occur in a given product or service. You define the number of opportunities by studying your process to determine the outputs or features that must be correct to satisfy the customer. Each output or feature has an opportunity to be done correctly or incorrectly. Once you define what constitutes an opportunity, you need to keep the definition consistent.
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If you have an inspection area where you are inspecting for three defects, you would count this as three opportunities only if you check for all three defect types on each part. If you only count one defect, then scrap the part, you would consider this to be one opportunity. |
For example, a circuit board has 12 parts and 22 solder points, so there are 34 opportunities for a defect to occur - a defect within each part or at a solder joint.
Also a customized print order could have 4 opportunities because each order could be incorrect, damaged, or incomplete, or it could contain typos.
Counting opportunities is a way to translate your defect rate from a per unit basis to a per process basis; translating DPU into DPMO and Sigma level. It is necessary if we want to compare goods and services that are not necessarily the same. For example, two customized printing processes could both have a dpu rate of 0.14. If process A has 4 opportunities per order, the dpo rate is 0.035. If process B has 8 opportunities per order, the dpo rate is 0.0175.
Complexity is a measure of how complicated a particular product or service is. A more complex process will have more opportunities. A circuit board with 25 parts and 48 solder points is a more complex board than one with just 12 parts and 22 solders and it will have more opportunities. While it is difficult to truly represent complexity accurately, generally complexity can be reasonably estimated by a simple count. This count is referred to as an Opportunity Count. The opportunity count for the first case is 25 + 48 = 73 and for the second case is 12 + 22 = 34.