carson754628 发表于 2018-3-27 08:29:30

Using the Voice of the Multiple Customers to Drive the Quality of The Custome.

Agenda
•CustomerExperience is THE key initiative of the decade
–Toppriority for 86% of execs (Forrester)
–Serviceis only sustainable differentiator
•CEif best guided by an effective Voice of the Customer
•CEis in Quality’s sweet spot
–Createan alliance – use QA’s analytical expertise coupled with Service data
–Jointlytest solutions and implementation
•Understandcontext of Service, VOC and Quality within CE
•Estimatingthe economic impact of improvement
•Integratedapproach for enhancing the CE by gathering, analyzing and reporting feedbackfrom multiple customers
•Gradeyour approach to managing the customer experience

lurenjia2011050 发表于 2018-3-27 08:44:15

感谢提供

画上纸 发表于 2018-3-27 10:44:43

:):):):):)

hunter5168 发表于 2018-3-27 10:53:35

先收藏

TBD16888 发表于 2018-3-28 02:04:42

感谢分享

叶平 发表于 2018-3-28 07:58:10

谢谢分享。。。

billye 发表于 2018-3-28 08:15:20

谢谢分享。。。

flyerchang 发表于 2021-6-6 10:54:16

谢谢分享

haiquanzhou 发表于 2023-3-23 12:43:08

感谢分享

haiquanzhou 发表于 2023-3-23 12:43:32

感谢分享
页: [1] 2
查看完整版本: Using the Voice of the Multiple Customers to Drive the Quality of The Custome.