1. Business management concepts and practices have an inter-relationship with
a. the objectives set for the Quality Management System
b. the requirements set by the customer and regulatory bodies
c. the procedures that are identified for the Quality Management System
d. Statutory requirements imposed on the organization
2. The process by which Top Management determines the roles and responsibilities for members of the organizations management can be referred to as
a. an unrelated process under the Quality Management System
b. a process that will be referenced in the Management Review
c. a management process
d. a monitored process
3. The best description of a business sector would be
a. companies that are related by the areas in which they compete
b. a method by which governments can define areas of taxation
c. an assigned area of expertise based on the history of the organization
d. the economic activities covering a broad range of related technical areas
4. The common use of acronyms and phases between like organizations is referred to as
a. the business sector identifiers
b. a customer driven communication process
c. common terminology within a business sector
d. engineering phases
5. Sources of regulatory and statutory requirements will include
a. local, State and Federal governments
b. industry organizations
c. treaties and agreements with foreign countries
d. voluntary agreement to comply with requirements
6. The use of CNC centers in the manufacturing process is best seen as an example of
a. continual improvement
b. error proofing
c. preventative action
d. a process characteristic
7. The output of a process can also be referred to as
a. a product
b. a conversion
c. a conclusion
d. a shipment
8. The implementation of a 5 S process is an example of
a. the influence Japan has had on American business
b. a statistical approach to maintenance
c. a response to the impact the work environment can have on product quality
d. a management system
9. When an organization has the assembly of their product performed by another organization, it is an example of
a. strategic integration
b. laissez-faire management
c. outsourcing
d. supplier development
10. When a company CHOoses to have a process performed outside of the organization they must
a. determine the necessary level of control for the process
b. contact the customer of the product
c. include the process in their internal audit program
d. perform a 100% inspection of all products produced