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Job Title: Quality Project Leader (QPL)
1. Objective:
The main objective for a Quality Project Leader is to assure the quality and reliability of new systems and products. For this purpose, the Quality Project leader takes integral ownership of system / product quality and the quality management processes in development projects, using Design for Six Sigma (DFSS) as the main methodology.
2. Responsibility:
The Quality Project Leader is responsible for achieving the system / product quality, reliability and safety results, for assuring compliance to the relevant legal requirements and for assuring adherence to the quality management processes in a defined development project. The scope of this responsibility is equal to the scope of the development project: from Project Start-Up (PSU) up to Mass Production Release (MPR: milestone 3).
Depending on the assigned role and place in the organisation, the QPL scope can be different:
• Development of a complete solution / system, including all products and components.
• Creation of a product family, using a new platform and/or a new application area.
• Introduction of a single product, based on a known platform and application area.
Or an area of responsibility in between the descriptions above.
3. Key Performance Indicators:
Customer requirements, translated into well defined system / product specifications
and Critical To Quality parameters.
• DFSS tracker score or equivalent metric of the quality management process.
• Early indicators for product quality:
- predicted and measured capabilities for Critical To Quality (CTQ) parameters
- predicted and demonstrated MTBF & Lifetime reliability
- predicted Field Quality Rate and measured Fall Off Rate during pilot production & ramp-up
• Field Quality of the product in the market.
4. Authority:
a)Initiates and drives quality assurance & improvement in assigned development projects.
b)Advises the GBU Quality Manager on signing off milestone decisions.
c)Escalates non-compliance to management (Quality Manager, R&D Manager) when applicable.
d)Has the authority to put a development milestone decision on hold in case of non-compliance of product quality / safety matters until the issues are addressed by the business owners.
e)Has the authority to block production, stocks and shipment (before MPR) in case of non compliance of product quality or safety issues.
5. Organisation:
Reports into the Technology organisation (typically to a R&D Group Manager), functionally reports into the Quality axis (typically to a GBU Quality Manager).
Main tasks:
Development Quality
Define and drive execution of the quality management processes within development projects, focusing on elements such as:
• Requirements: Ensure that the consumer needs with respect to system / product characteristics are defined.
• Conditions: Ensure that the consumer use cases and acceptance criteria are defined, including environmental conditions.
• Targets: Ensure that consistent field quality targets are defined. Drive the prediction of these expected field quality performances in a structured manner.
• Learning: Gather experiences from previous products and projects to improve the design and its quality. This Includes competitive analysis and other intelligence. .
• Standards: Include in the specification process the adherence of mandatory internal and external standards / legal requirements (Safety, Sustainability, Performance), which is input for the approbation & certification process.
• Suppliers: Include the timely input from the AQP/PPAP process to ensure that definitions and deliverables are available on time.
• Product Risk Management: Ensure that risks for system / product quality are identified as early as possible, using structured methods & tools for risk management (e.g. FMEA). Ensure proper follow-up to verify risks and solutions. Use a pondered risk indicator (as in a Maturity Grid) to set clear priorities. Ensure that a defined risk level is Reached before passing a certain milestone.
• CTQ's: Drive the translation of requirements into Critical To Quality (CTQ) parameters at system, product and component level. Ensure that CTQ’s are measurable and have defined warning levels and specification limits. Stimulate and check for each of these CTQ’s the proper transfer functions with known predictors. Ensure that CTQ’s are measured during development, in pilot runs and in production.
• Robust Design: Check the use by development engineers of Robust Design, through numerical simulation using transfer functions and experiments.
• Quality Testing: Agree on the Quality Test Plan for product verification and validation, together with all relevant experts. Ensure proper execution, using relevant sampling.
• System / Software Testing: Ensure that a proper System / Software Test Plan (both for embedded and application software) is in place and executed, defined together with the system / software architect and test manager.
• Industry: Agree on the quality control plan for manufacturing. Ensure that the agreed deliverables are supplied, such as test & alignment instructions and CTQ measurement definitions, warning limits and specification limits.
• Field test: Include results from system / product testing (performed in an early phase by selected users) in the quality assessment.
• After-sales service: Actively use the regular reporting on field quality (complaints & returns) in the initial phase of new projects.
• Report regularly on progress, results and bottlenecks to all relevant stakeholders.
• Advise the project leader on milestone decisions. Escalate to management when needed.
Standard & Regulation
• Transfer new standards to marketing and R&D group once they are finalized
• Support the standard development through gathering the inputs and comments (benchmark data, product roadmap) from marketing and R&D group
• Leverage Philips’s S&R global network to influence standard bodies and/or trade associations with BU defined positions.
• Get involved to design new processes to comply with new regulations and implement them via existing organization/pillars
Approbation & Safety
• Take lead on safety design review and external approbation (e.g. ENERGYSTAR, UL, CB, CQC, etc…) during product releasing
• Engage with 3rd party lab through in-depth technology and set up solid work relationship with related agencies (e.g. UL, KEMA, CQC, ITS, BACL, BEST, SGS etc…)
• Support risk assessments related to Safety complaints
• To be knowledge supporter about compliance with environmental policy & regulation (e.g. PVC&BFRs free, RoHS, REACH, BOMCheck, etc…), and handle specific environmental requests from our end customers.
• Facilitate campus lab center to match GBU’s business needs.
6. Competencies:
Technical:
• Technical Academic/University degree (BSc or MSc) or equivalent.
• At least 5 years experience in product development.
• Experienced in Quality Assurance methods and tools. (eg DfSS, GMP etc),
depending on the project complexity a GB or BB level is required.
• Has knowledge of the relevant technologies to the product category concerned.
• Is able to apply the appropriate Statistics to give contents to fact based decision making.
• Is knowledgeable to guide a project in DOE’s and modelling.
• Knowledgeable on standard and regulation of lighting products is preferred.
Behavioural:
• Team player and coach: Building successful teams.
• Communicator: Good communication and presentation skills.
• Speaking Up: Voices concerns and disagreements, in an open fact based manner, particularly towards Project Leaders and Marketing Managers.
• Taking Initiative: Arranges additional activities when needed, also involving other project members, based on convincing arguments and data.
• Being Informed: Keeps contact with team members and stakeholders to acquire the relevant information on quality matters.
• Keeping Informed: Keeps the stakeholders timely informed on the product quality status, issues & risks.
• Showing Leadership: Makes sure that quality issues in a project are solved timely.
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发表于 2017-8-14 21:47:50
发表于 2017-8-15 09:27:02