Process improvement is vital for any business in any industry. Since change is a constant, we want to continually improve the quality and standards of not only our products, but also how we run the day-to-day tasks to create those products or services.
对于任何行业中的任何企业而言，流程改进都是至关重要的。由于不断的变化，我们不仅仅想持续改进我们的产 品质量和 标准，也想改进创造产品或者服务的日常 工作方式。
Six Sigma methodologies using the DMAIC have certain tools that are easy to use and can aid tremendously in process improvement.
六西格玛使用DMAIC的方法，其中的某些 工具很容易使用，并能对流程改进起到相当大的促进作用。
定义阶段
In the Define Phase: A great tool is a Project Charter. This is a sort of tell-all about the ensuing project. This includes the main goal, project scope, all those involved including key decision makers, the lead of the project, and team members involved. The cost of risks and poor quality, which would include the baseline metrics on how things measure up before improvement, are also included.
定义阶段：项目章程，是很不错的工具，讲述的是关于项目的所有事宜。包括：主要目标、项目范围、包括关键决策者在内的所有项目参与者、项目的领导者，以及参与的成员。 风险成本和低劣 质量也包括在内，这将包括在改进之前如何衡量基础的指标。
Included in the Project Charter is a Process Map. This is a great visual tool to get the clear picture of how the current process is flowing or not flowing. Through the process map you can easily see where you would need to re-work the task to eliminate waste in order to save on time and production costs.
项目章程，包含了流程图。流程图，是一个很好的可视化工具，可以让我们清楚地看到当前流程流动与否。通过流程图，我们可以轻而易举地发现需要重新处理的任务，以便消除浪费，并节约时间与生产成本。
In the Measure Phase: A Cause and Effect Diagram can help identify probable causes and their effects. With this tool you can see which inputs are related to which outputs and quickly identify variables. The Cause and Effect Diagram is also known as Ishikawa diagram.
Benchmarking is another tool used to introduce better process driven practices based on customer requirements. This tool used usually used in conjunction with Voice of Customer (VOC). Complete the VOC first so that pertinent information is obtained regarding customer needs.
测量阶段：因果图，也称为石川图，可以帮助我们识别可能的原因以及影响。通过该工具，我们可以看到哪些输入与哪些输出相关联，并快速确定变量。标杆管理，是基于客户需求引入更好的流程驱动方法的另一工具，该工具通常与客户之声（VOC）结合起来使用。首先，我们需要完成客户之声（VOC），以便获得客户需求信息。
分析阶段
In the Analyze Phase: A great method is running a Root Cause Analysis (RCA), which includes the tool of the 5 Whys. When using the 5 Whys, you find an effect and work backwards by asking why until a satisfactory answer is achieved.
分析阶段：在该阶段，根本原因分析（RCA）是很不错的方法，该方法涵盖了5个为什么（5WHY）。使用为什么（5WHY）时，能找到因果联系，通过询问“为什么”进行倒推，直到我们找到满意的答案为止。
改进阶段
Improve Phase: These tools include Brainstorming for solutions that could work. Doing some Pilot Testing, which have eliminated previous risks.
改进阶段：该阶段的工具，包括可能解决问题的头脑风暴。请做一些先导性 测试，来消除之前的风险。
控制阶段
Control Phase: This is the new and improved process that you’ve come up with and the tools will be a Control Plan, which is monitoring at its best. It will include a well thought Control Chart and a Monitoring and Response Plan.
控制阶段：这是出台全新的改进过程的阶段，这阶段使用的工具是控制计划，让流程处于最佳状态。该阶段包括精心设计的控制图，以及控制与响应计划。 | 
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