四、结束只以价格为基础的采购习惯(End the practice of awarding business on the basis of price tag alone)。没有质量的低价格是没有意义的,低质量会导致产品品质下降,所以整体成本开支上升是不可避免的结果。结束只以价格为基础的采购习惯,事实上,可以减少整体成本开支。
十二、消除打击员工工作情感的考评(Remove barriers that rob the hourly worker of his right to pride of workmanship. Remove barriers that rod people in management and in engineering of their right to pride of workmanship)。管理人员的责任必须从单纯的数字目标转化到质量。这意味着要废除年度个人目标或排名绩效考核和目标管理。