A Review of DMADV: Methodology, Customer Satisfaction and Research Area

carson754628

The purpose of this research note is to examine the use of six Sigma Methodologies in order to increase customer satisfaction, profit maximization and future research areas mostly by using DMADV method. In the era of cut throat competition, especially in automobile sector, success of an organisation resides in its ability to respond quickly to the needs of its customers. These customer needs must be attended with minimum manufacturing costs, minimum lead time to launch the product in market and delivering better performance than the existing competitors in the market. Therefore, Indian companies in order to compete with global companies, it is very much essential to be at par, in all spheres of business aspect. Cost and Quality are two very important aspects to be globally competitive, to capture market share, to retain customers to be in business and to achieve business excellence. Integration of Six Sigma Methodology, Lean, Knowledge Management and Cost of Poor Quality is a approach for such a systematic innovation management and improvement of processes. For problem solving using six sigma methodology (DMADV) and Lean, based on the project work and investigation of lean and six sigma   methodology, blank soft template is designed, developed and used for implementation of six sigma case studies as guide for step by step problem solving and for continuously updating the project status phase by phase or as per the reportable status is completed.

Ivan339

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