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2023–2024 Baldrige Performance Excellence Framework
Criteria Commentary
This commentary provides brief summaries of the Baldrige Criteria for Performance Excellence categories and items. It also includes examples and guidance to supplement the notes that follow each Criteria item in the Baldrige Excellence Framework booklet.
Organizational Profile
Your Organizational Profile provides a framework for understanding your organization. It gives you critical insight into the key internal and external factors that shape your operating environment. These factors, such as your organization’s vision, culture, values, mission, core competencies, competitive environment, strategic challenges, threats, advantages, and opportunities, affect the way your organization is run and the decisions you make. As such, the Organizational Profile helps you better understand the context in which you operate; the key requirements for current and future business success; and the needs, opportunities, and constraints placed on your management.
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