品质协会(www.PinZhi.org)

 找回密码
 加入协会

QQ登录

只需一步,快速开始

查看: 535|回复: 12

质量人,8D问题描述里面5W2H中,WHY是什么

[复制链接]

10

主题

62

回帖

3

精华

品质协会高级会员

Rank: 4

积分
9156
品质币
9024
职位
1
发表于 2024-9-10 13:24:27 | 显示全部楼层 |阅读模式
我看了很多报告或者培训教材,对5W2H中的WHY有不同解释。

1.WHY,为什么是个问题?问题会导致什么样的后果。比如客户无法安装,无法使用,功能失效等?
2.WHY,为什么会导致这个问题(初步判断)?是因为员工操作错误,原材料异常,设备故障?
你们是怎么解释的
1. 问答、交流探讨的帖子,回帖时,请不要发纯表情等无价值回帖,无意义,太多了影响用户体验,经常这样账号会被扣分甚至禁号的;
2. 品质协会是个学习、交流分享的平台,所有资料和内容归作者和版权方所有,需要正版标准、资料的请去相关的官方网站等平台购买。

0

主题

2293

回帖

0

精华

品质协会专家

Rank: 8Rank: 8

积分
16160
品质币
13867
职位
4
居住地
其他
发表于 2024-9-10 16:07:13 | 显示全部楼层
5W2H Question Compositions
This method gets its name from interrogative words that start with the letters “W” and “H”. Below are all of them presented:

WHAT?
What product is affected?
Where does the defect appear on the product? What exactly is the problem?
What component has this problem?
WHY?
Why is this a problem?
What are the known current causes for this type of problem?
Previous analyses of internal quality problems, non-conformity tickets (NCTs), FMEA analysis records, and internal audit results (for example, Layered Process Audits – LPA) will be useful.
Are specific standards maintained: work instructions, settings, production machine maintenance, and measuring equipment?
WHEN?
When was the problem first observed? This is important as it gives a time period to focus on, to identify whether something has changed to cause the problem, and if so, when.
Does the defect occur immediately, or does it take time to materialize? This situation could be useful during the analysis of warranty returns.
WHO?
Which customer reported the problem?
Do other customers receive the same products and report the same problems?
WHERE?
Where did the problem occur? On what machine exactly? At what machine settings? What process step detected the failure and what process steps should have detected the failure?
If the answer is “at the customer,” then this information may need to be requested.
HOW?
What is the mechanism of this type of problem?
What phenomena must occur for the problem to occur? Potential problems can arise from the machine (wear of its parts and tools).
HOW MANY?
How many units are affected? Based on data, how many units in the population are affected. This and the following question give an indication of the size of the problem.
How is this problem spread across the working day? Does the problem occur randomly, on a particular shift or day?

0

主题

4

回帖

0

精华

品质协会新会员

Rank: 1

积分
8
品质币
4
职位
13
发表于 2024-10-15 16:23:59 | 显示全部楼层
kamire 发表于 2024-9-10 16:07
5W2H Question Compositions
This method gets its name from interrogative words that start with the le ...

厉害

7

主题

58

回帖

1

精华

品质协会高级会员

Rank: 4

积分
4852
品质币
4767
职位
12
发表于 2024-10-15 13:47:54 | 显示全部楼层
kamire 发表于 2024-9-10 16:07
5W2H Question Compositions
This method gets its name from interrogative words that start with the le ...

10

主题

62

回帖

3

精华

品质协会高级会员

Rank: 4

积分
9156
品质币
9024
职位
2
 楼主| 发表于 2024-9-10 13:32:32 | 显示全部楼层
BYD的解释是第二种
BYD.png

0

主题

423

回帖

0

精华

品质协会中级会员

Rank: 3Rank: 3

积分
1553
品质币
1130
职位
5
发表于 2024-9-10 16:14:10 | 显示全部楼层
一直都是按照第二种

96

主题

501

回帖

0

精华

品质协会高级会员

Rank: 4

积分
10601
品质币
10004
职位
6
居住地
江苏省 无锡市 南长区
发表于 2024-9-10 16:36:45 | 显示全部楼层
5W2H,在不同的使用环境应该有不同的解释

0

主题

219

回帖

0

精华

品质协会专家

Rank: 8Rank: 8

积分
30152
品质币
29933
职位
7
发表于 2024-9-10 21:06:10 | 显示全部楼层
跟着您的理解走

67

主题

6万

回帖

5

精华

品质大师

Rank: 12Rank: 12Rank: 12

积分
122608
品质币
59293
职位
8
居住地
江苏省 无锡市
发表于 2024-9-10 22:55:38 | 显示全部楼层
uncomsam 发表于 2024-9-10 13:32
BYD的解释是第二种

谢谢分享
您需要登录后才可以回帖 登录 | 加入协会

本版积分规则

《品质协会规则》|品质币|手机版|品质B2B|联系我们|注册加入协会|品质协会(www.PinZhi.org) |网站地图

GMT+8, 2024-11-14 14:41 , Processed in 0.055059 second(s), 8 queries , Gzip On, Redis On.

Powered by 品质协会 © 2010-2024

品质人,让生活和环境变得更美好!!!

快速回复 返回顶部 返回列表