1.0 Purpose目的
The purpose of this procedure is to ensure that customer satisfaction is measured systematically and certain actions are taken for future improvement.
本程序确保针对客户满意度有系统地进行监测，并采取措施积极改进
2.0 Scope范围
All customers input and perception on the company, product and service provided.
本程序覆盖所有对公司、产品以及服务有所需求的客户。
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